Getting dinner delivered has always been relatively low contact, but now, in light of the current Covid-19 outbreak, food delivery service Deliveroo is introducing a new “contact-free” feature.
On the afternoon of Monday March 16, an app update will introduce the new option, which will appear at checkout. If selected, your rider will let you know when they’ve arrived via the app and will then place the delivery by your front door and step back at least one metre. The rider will need to wait for you to collect your food before the order can be marked as completed.
“The safety of our riders and customers is our top priority,” Deliveroo’s head of corporate affairs Joanne Woo said in a statement. “We remain in daily contact with local health officials to make sure we are offering the safest service possible to customers, riders and restaurants.”
The new function works both ways. There are more than 8000 riders across Australia’s Deliveroo network, which covers Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Canberra, Geelong, Wollongong, Hobart, Newcastle, Cairns and Penrith, and if customers don’t select contact-free delivery, riders have the option to add it themselves.