Since launching in 2009, Melbourne’s public transport payment system, Myki, has been criticised by its users for its online top-up speed and limited top-up locations. But Victorian public transport users could be one step closer to having these frustrations eased. The service’s new app, Mobile Myki, is in its second phase of testing – and the state government is looking for 4000 passengers to tap onto the trial.
One of the main hurdles with Myki is topping up. If you’re not close to a train station or 7-Eleven, the only chance to top up is online or over the phone. Top-ups made online can take up to 90 minutes to clear. The Mobile Myki app lets users top-up within seconds. The software allows users to touch on, touch off, top-up and check their balance from their mobile phone.
With Mobile Myki passengers can buy full-fare, concession, child and senior Mykis with Myki money and Myki pass. Auto top up will also be available. It’s compatible with all existing Myki card readers on trams, trains and buses across metropolitan Melbourne and regional Victoria. Physical Myki cards will remain in use.
The first phase of the trial involved a group of 1000 industry-based users testing the system. Now the Andrews Labor Government is looking for 4000 passengers to continue testing the technology. Only those with an Android phone can participate in the trial.
Expressions of interest in the trial are now open, and it will run until the end of March.
Passengers can register their interest at ptv.vic.gov.au/mobilemyki.